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60% Of Us Are Guilty – We Don’t Do The Easiest Thing To Convert Website Visitors Into Customers

Last Modified: March 4, 2013 by Alexandra Skey 2 Comments

One of the simplest ways to convert website visitors into customers is something that 60% of us don’t do.

Put a visible phone number on every page.

Convert Website Visitors To Customers By Having A Phone Number On Every Page Of Your Website


Seriously, this is about putting a phone number on every page of your website?

Yes.

If you have a prominent number on every page, that’s awesome. You can stop reading.

But if you don’t, you’re not alone. 

  • 60% of small business websites don’t have a phone number on their homepage (we were guilty until a few months ago!)

  • 75% don’t have an email address or link on their homepage

  • 66% don’t have a contact form to allow people to leave questions, comments or request information (all stats from SMB Digital Scape)

Take a peek at some websites in your area of expertise, and you may be surprised to find how many don’t have a number on their home page, or bury it in their footer. 

[Read more…]

Filed Under: Blog

Capture Those Pesky Leads! The Complete Guide To Lead Nurturing For Your Small Business

Last Modified: February 28, 2013 by Alexandra Skey Leave a Comment

This post reviews lead nurturing for small businesses, specifically what it is, why you should do it, the tools you need, how to develop a simple plan and what to measure to keep improving. 

The Complete Guide To Lead Nurturing For Your Small Business


Will You Marry Me?

Would you marry me on our 1st date?

Probably not.

Our expectations offline are realistic. 

You don’t ask someone to marry you on a first date, and you don’t expect to close a customer the first time you meet them at a networking event. So why do you think someone will stumble across your website and buy what you’re selling? 

People operate on their own schedule. They’re not ready to buy when you want them to buy. Bridge Group found it takes 7-8 marketing touches before someone will become a customer. 

As a small business owner, how do you create those touch points in a scalable and affordable way? 

It’s simple: lead nurturing

[Read more…]

Filed Under: Blog

Passion Sells

Last Modified: April 9, 2014 by Alexandra Skey Leave a Comment

Passion Sells

Yesterday was Valentine’s Day 


Over 
2.5 billion emails were sent. 

Florists sold 6 foot tall roses grown 10,000 feet above sea level. 

Pet owners in the US spent $815M on little PhePhe. 

2.16 million lovers tied the knot.  

212,946 babies were born.  

And while all that was going on, a small company in Vancouver had their biggest day ever. 

(Yup, it was Spokal’s busiest day of 2013!)

Since it was the holiday of love, it got me thinking…

[Read more…]

Filed Under: Blog

3 Blog Post Ideas For Your Small Business That You Can Do RIGHT NOW!

Last Modified: August 21, 2017 by Alexandra Skey Leave a Comment

blog post ideas

Photo courtesy of Dooder – Freepik

So, you need to write a blog post. And you’re here because you don’t know what to say.

Let’s fix that, shall we?

Here are 3 blog post ideas for your small business that you can do right now.

Idea 1: Share A Conversation You Had With A Customer

Conversation

Photo courtesy of raiznext(CC Attribution)

How often do you chat with a customer? How many questions do you answer when you’re with them? 10, 20, maybe even 100? 

[Read more…]

Filed Under: Blog

The Complete Guide Of How Often To Post, Tweet + Facebook For Your Small Business

Last Modified: November 21, 2014 by Alexandra Skey 15 Comments

How often to post

Photo courtesy of Background image via MkhMarketing


There are a ton of posts on “how often to post.” I think there are more posts than lost puppies in the USA. 

But few give you a straight answer, especially if you’re a small business owner. Most hum and haw and say, “post between 0 and a Google times and you’ll be set.”

Oh thanks, that’s helpful!

Gorilla Arms Crossed

Photo courtesy of Eric Kilby(CC ShareALike)


There are many ways to skin a cat. There are many ways to do social media. But you need clarity. So we’re giving you an answer by showing you what works using simple math.


What’s the lifetime value of your post?

Do you think about this when you blog, tweet or Facebook?

How long will it last? Aka how long will your post be visible, and how long will it be current. 


1. Is It Visible?

  • The average blog post lifespan is 2-3 years, and sometimes longer
  • The average Facebook post lifespan is 3 hours
  • The average tweet lifespan is 2 hours (although I reckon that’s closer to several minutes, depending on how many people your followers are following) 

[Read more…]

Filed Under: Blog

“Canadian Startup Spokal Makes Online Marketing Easy for Small Businesses”

Last Modified: January 31, 2013 by Alexandra Skey Leave a Comment

Good morning Vancouver, Canada, USA and the rest of the world!

We’re excited to share that we just got featured in Canada’s biggest tech blog, as you can see below, which is pretty exciting.

But Spokal isn’t about us – it’s about small businesses everywhere. Which is why we’re sharing this with you.

Canadian Startup Spokal Makes Online Marketing Easy for Small Businesses

We’re really looking forward to empowering small business owners to make it easier to market their companies online, so they can spend more time doing what they’re good at, whether that’s teaching yoga, doing their clients’ books or selling houses.

“There is a growing trend towards more micro-commerce, real craftsmanship, and people actively supporting local and community businesses. Demand is growing and there’s more value being placed on purchasing or sharing unique products and experiences. Spokal’s approach to delivering an automated online marketing tool is about giving people a chance to make their small business succeed….” 

Want To ShowCase Your Small Business? 

[Read more…]

Filed Under: Blog

The #1 Lie About Working Too Hard

Last Modified: January 30, 2013 by Alexandra Skey 2 Comments

You’ve all heard it – you need to keeping work harder. It will pay off.

Nope, I disagree.

Get Out 


Seriously, when was the last time you took a break and had a little fun?

Last night I went for drinks with some entrepreneurs, and they reminded me how important it is to get outside and do something different, even if you’re tired or busy or you just don’t feel like it. We all have excuses, what sets us apart is what we do with them – do they win, or do you?  

An inspiration for me to get outside - beautiful isn't it?

[Read more…]

Filed Under: Blog

Top 10 Tweets From Last Week On Small Businesses

Last Modified: January 19, 2013 by Alexandra Skey Leave a Comment

Here are some of the top tweets that caught our eye last week. As you can seem, most of them are focused on inbound marketing for small businesses. 

Fun + Feel Good Tweets

So there’s a reality show for just about everything. And now, CNBC is launching another show just for small businesses! This one’s focused on helping those of us who are in a rut – it’s called “The Big Fix.” 

EntMagazine Entrepreneur @EntMagazine Jan 19
Casting call for a new reality TV show “The Big Fix” where small businesses will receive makeovers. t.co/b3v9fE0o

Small business is big business.

buylocalilm Buy Local ilm @buylocalilm Jan 20
Small businesses are most likely to generate jobs for young workers, older workers and women, provide 67 percent of first jobs.

Great article on how small businesses are using YouTube to market themselves online.

bengalurusocial Bengaluru Social  @bengalurusocial Jan 16
Inbound Marketing: Small business builds YouTube channel t.co/Rxtk01m8

Tweets on Inbound Marketing For Small Businesses

Obviously we’re obsessed with small businesses using inbound marketing to grow their customer base online. Here’s a collection of some other people who also believe in what we’re doing…

DwightMiller DwightMiller @DwightMiller Jan 16
What Is Inbound Marketing and Why Should I Use It? – Spokal t.co/31rXtT7Q
[Read more…]

Filed Under: Blog

Birthday candles and milestones…

Last Modified: January 15, 2013 by Alexandra Skey Leave a Comment

So it’s my birthday today. (Haha, thanks!)

And among all the wishes, cards and fabulous chats with friends and family, I started thinking about milestones. I think it’s only natural to stop on your birthday and think about where you’re going, and what you want to accomplish over the next 365 days.

Happy Birthday - Photo credit -  foxtongue via Flickr

You can relate

Even though it has only been 2 weeks since NYE, the hype of goal setting has died down. I bet by February most of us will have “lost” “misplaced” or “conveniently forgotten” our resolutions, if we made them at all.

So instead of taking a holiday we all love and trying to make it count for more than that, let’s celebrate those milestones and make goals on other days when we’re more focused. For many of you, that could be today.

Let’s chat about social media goals for your small business

Well, what are they?

[Read more…]

Filed Under: Blog

What Is Inbound Marketing and Why Should I Use It?

Last Modified: September 20, 2013 by Chris Mack 2 Comments


I should warn you now. This is a long post!  It addresses a lot of questions I get asked regularly. I know there’s a lot of confusion out there, so I hope this will help.

So, just what is inbound marketing, and why should you use it for your small business?

sensitive noise / obvious 2

Photo courtesy of milos milosevic(CC Attribution)

I think just about everyone who runs a small business understands they *should* have an online presence. That they *could* get more customers than they are right now. But there seems to be about a thousand different ways to go about doing that – and who knows what way is best? 

Is a website enough? Should I spend thousands on having it professionally designed or should I just create a free (or cheap) one through a service like Wix or SquareSpace?What about Facebook, Twitter, Linkedin, Pinterest and other ‘social media’ type sites? What about email marketing and lead nurturing? (if you don’t know what that is, that’s okay, but you’re missing out on one of the most powerful ways to turn website visitors into actual customers)And why is it that my existing website isn’t working the way I thought it would? 

Marketing a small business online can be daunting, overwhelming, expensive and time-consuming.Time you likely don’t have.

It’s not fair.

Larger companies have access to professional resources who can handle all their online marketing for them. They also have access to expensive software services that help them manage them all. But most of that runs tens of thousands of dollars a year, and is generally too complex for an owner/operator or someone with a few staff.And this has left a large gaping hole for small business owners who are forced to either a) not do anything. b) create a website and hope that the old maxim ‘build it and they will come’ holds true (it doesn’t – not online). c) invest countless hours trying to figure it all out for themselves (and not running their business) d) hire a consultant to help them through.

Components of Inbound Marketing

Photo courtesy of Gavin Llewellyn(CC Attribution)

The problem with consultants is that it’s hit and miss. You *might* find a really good one who’s worth her weight in gold, but unless you really know what you’re looking for (and you likely don’t unless you’ve already done c) the odds are stacked against you. You’re far more likely to end up with someone who knows a little more than you do, but not enough for you to actually see real results.Inbound marketing is the umbrella name for all of that. For your website, your social media presence, lead nurturing and your entire online marketing strategy.

If you want to be successful online nowadays, a website alone is not enough. You need a place online where you can tell the world about you, and start developing relationships with people online in a scalable kind of way. Almost all small business owners I know enjoy telling other people about what they do, their business and their industry. For some reason however, almost all like doing it face to face in a way that can never scale. And those same people don’t enjoy writing the same kind of content and putting it online so that *many* people can get to know them, like them, trust them, and eventually, buy from them.

At it’s most basic, inbound marketing includes:

  • A website (outlining the important stuff)
  • A blog (with thoughts, ideas, personality – this is where you ‘talk’ about you, your business, your industry, your opinions)
  • An SEO strategy. SEO stands for Search Engine Optimisation. It’s a way to use your time to maximum benefit – and maximize the chance of the right people finding you online.
  • Social media – use it to distribute your blog posts, but also to engage with clients and potential clients
  • Lead nurturing – this is the process, over time, in which you convert website visitors into customers. You do this by offering them something of value for free in exchange for their email address or twitter handle so you can ‘talk’ to them directly. Every now and again you send them something else of value. Something educational or entertaining.  For example, if you’re a massage therapist, you might offer a quick relaxation tip a week. Or offer some simple exercises on how to reduce stress at work through some 60 second technique. Something of value that you can offer, that you would offer to a friend if they asked you for your advice.

As you can imagine, the steps involved in doing all of this do require some knowledge and learning.  We can help you do it all through our Free Series on how to get your first 1,000 visitors…and keep growing once you do! Enter your email address below to get started.

Get Your First 1000 Visitors From Twitter

And 2-3 times a month we'll send you a tip you can implement in 15 minutes or less to grow your business.


Of course, you’ll still have to learn several different systems, and use each of them every week. You’ll still need to spend hours setting it all up, and then hours every week maintaining it. But it’ll be worth it.  Businesses have doubled and in some cases even tripled in size in 12-18 months using a comprehensive inbound marketing strategy.  Even with the time commitment required, it could easily be the best move you’ve made for marketing your business.

One caveat:

inbound marketing, like all relationships, takes time. Expect it to take 3 months before you start seeing results. And another 3 before those results grow to be significant, and then another 6 and you could be doubling your business too. And unlike other marketing channels – the work you put in will continue to bring in customers for years to come. It’s not a tap that gets shut off when you stop. It’s a long-term business strategy that will continue to pay dividends for 2-3 years or longer.

But there’s another way.

We created Spokal to address exactly these issues. We’ve spent over a year developing a platform that does a lot of the work for you. 

You still need to tell the world about what you do, who you are, your opinions, thoughts, ideas. But Spokal will take care of everything else. You tell it a little bit about your business – and we’ll create an effective SEO strategy for you. Then start telling the world about you, your business, your thoughts, opinions and industry.  We make it easy with a fun and friendly drag and drop editor that allows you to find and drag and drop images from Flickr (and not worry about the license – they’re all free for business use), and drag and drop tweets and youtube videos into your posts just as easily. We’ll guide you on how to maximize your chance of getting found by relevant people in Google. We’ll tell your social media followers about your new blog posts by tweeting and posting on  your business facebook page about them – automatically. We’ll collect your website visitor’s email addresses for you, and show you how to do what you already do 1 on 1 at scale to turn them into customers.

Drag and drop tweets like this one right into your posts:

We’ll track everything and let you know where you’re doing a great job, and where you could do better. We’ll learn over time and provide smarter and smarter recommendations on what you should do next. Finally – we’ll learn about all the new tools, Google algorithm changes and social media platforms out there so you don’t have to. We integrate them into Spokal and you’ll keep just using one platform, one system, one toolset. We stay on top of changing trends so you don’t have to.  

Start your free 14 day free trial now and see for yourself.

Filed Under: Blog

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